Refund policy

Individual Customers (Personal Purchases)

Thank you so much for shopping with us at the Jewel Heels International Warehouse! 💖

All orders placed here follow the same international shipping policies as our main website, www.jewelheels.com. Since these purchases ship internationally, all sales are final—but you’ll get to enjoy our special discounted international shipping rates!

International Orders & Returns

All international orders are final sale and cannot be returned.
Any duties, taxes, or additional international fees are the responsibility of the customer.

If you are within the US, you may return your items to our USA main store by shipping to our flagship store. We DO return shipping 🖤. Please contact us at jewelheels.com to start a USA return. 

Please Note

Duties, taxes, and original shipping costs are non-refundable.

Your happiness means a lot to us! If you receive the wrong item or notice any damage, please reach out right away. We’re always happy to help and will do our best to find a solution for you.

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RETAILERS AND WHOLESALERS

Refunds or Returns

We are committed to supporting your success with Jewel Heels, whether you are a boutique, studio, or e-commerce retailer. Please note that all wholesale purchases are final sale and non-refundable. Our goal is to ensure you have a positive and seamless experience with Jewel Heels.

Damages and Issues
We kindly ask that you inspect your order upon receipt. If an item arrives defective, damaged, or incorrect, please contact us promptly so we can review the issue and work with you to resolve it.

Import Taxes and Duties
Any applicable taxes, duties, or import fees are the responsibility of the buyer.