Refund policy

Individual Customers (Personal Purchases)

Thank you so much for shopping with us at the Jewel Heels International Warehouse! 💖

All orders placed here follow the same international shipping policies as our main website, www.jewelheels.com. Since these purchases ship internationally, all sales are final—but you’ll get to enjoy our special discounted international shipping rates!

International Orders & Returns

All international orders are final sale and cannot be returned.
Any duties, taxes, or additional international fees are the responsibility of the customer.

If you are within the US, you may return your items to our USA main store by shipping to our flagship store. We DO return shipping 🖤. Please contact us at jewelheels.com to start a USA return. The same policies apply as US orders, and shipping fees are non-refundable. Purchases made with free shipping promos are subject to an 8% restocking fee. Exchanges are not available for International Warehouse orders. 

Please Note

Duties, taxes, and original shipping costs are non-refundable and are the responsibility of the buyer. 

If the customer does not pay customs and the package is returned to us, the customer will need to pay a re-shipment fee in the full shipping amount without the discounted shipping rate originally provided by the International Warehouse. If the customer does not want re-shipment, the refundable amount is subject to deductions of the full shipment cost charged by the courier and any additional restocking fees determined by the warehouse. Packages rejected or abandoned due to unpaid customs are not applicable to refunds or exchanges as this is considered a voluntary abandonment of the package.

Addresses and contact information must be accurate and are the responsibility of the customer. If the package is lost or fails delivery due to incorrect shipping information, the package may be deemed lost or abandoned. Addresses for apartments, buildings, hotels, or any and all multi-unit or multi-resident locations must include the unit or house number. If the address has insufficient information, this is the responsibility of the customer to resolve any re-shipment or re-delivery issues with the courier. If the package is returned to us, the order is subject to our Shipping Policy. Click here to see more.

We offer discounted worldwide shipping and cannot guarantee a delivery date. All shipping times are approximate although we do our best to ensure the fastest delivery option possible. Please plan your orders accordingly.

Your happiness means a lot to us! If you receive the wrong item or notice any damage, please reach out right away. We’re always happy to help and will do our best to find a solution for you.

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RETAILERS AND WHOLESALERS

Refunds or Returns

We are committed to supporting your success with Jewel Heels, whether you are a boutique, studio, or e-commerce retailer. Please note that all wholesale purchases are final sale and non-refundable. Our goal is to ensure you have a positive and seamless experience with Jewel Heels.

Damages and Issues
We kindly ask that you inspect your order upon receipt. If an item arrives defective, damaged, or incorrect, please contact us promptly so we can review the issue and work with you to resolve it.

Import Taxes and Duties
Any applicable taxes, duties, or import fees are the responsibility of the buyer.